FAQ

Printer Requirements
The Zebra GC 420d is the make and model number of the thermal printer necessary for Springboard software.  This printer can be purchased online and is appro...
Mon, 4 Dec, 2017 at 1:00 PM
Label Printer Setup Instructions
JS Print Setup Install Open Mozilla FireFox. Must be on version 5.6 of Firefox Search the web for "JS Print Setup Firefox" or click this link: ...
Mon, 13 Aug, 2018 at 12:04 PM
How do I set up my Springboard email on my phone and on my laptop?
Please follow the following instructions: For a PC or Android phone: Set up your account as an IMAP account. Incoming Mail Server: mail.getspringboard...
Mon, 4 Dec, 2017 at 1:06 PM
Zebra label description and where to get them
Labels to use for your Zebra printer are Uline s-6263 . Description for these labels are as follows : Desktop Direct Thermal Labels - 4x3.  Link : www.u...
Wed, 14 Feb, 2018 at 4:28 PM
How do I update my signature on my email?
To update how your signature reads on your email will depend on where you are sending your email from.    If you are using a client email (Outlook or Apple...
Wed, 22 Aug, 2018 at 12:47 PM
Where do I find information about business in a particular zip code?
Log into your Springboard : 1. Click on reports 2. Select City/St/Zip on the reports menu bar 3.Choose the dates you want to research (You can also c...
Wed, 22 Aug, 2018 at 1:01 PM
Why do I have duplicates on the manifest?
If you build the same manifest multiple times in a row you can end up with duplicate customers on the manifest.   After you build a manifest if you are NOT...
Thu, 23 Aug, 2018 at 11:57 AM
Is it ok for me to ask customers to give my website a review for a credit in return?
No, unfortunately this is not something that Google or social media accounts approve of.  You can end up getting blacklisted from Google.  If you want to as...
Fri, 24 Aug, 2018 at 12:53 PM
How to I block a route for the holiday?
There are times when you may not be running a route, for holidays or personal reasons.  Follow this link to show you how to block a specific day on a specif...
Mon, 27 Aug, 2018 at 3:45 PM
What are the steps to adding a zip code to the system
Go to your Springboard  account  1. Go to settings 2. Click on add zip code 3. Type in the zip code you are wanting to add, click search make sure it i...
Thu, 13 Sep, 2018 at 2:18 PM